IVR & Auto Attendant

Switchvox also includes an automated attendant. Many people get auto attendants confused with an IVR (Interactive Voice Response) system. An auto attendant offers the caller a number tree of options to select from and the system will route their call based on their choices. An IVR has the ability to interact with the caller by providing information based on caller requests. Most small businesses prefer the auto attended over an IVR due to the cost of implementing an IVR.

Recording of the voice prompts can either be done by you or by a professional. We can help you write the scripts or we’ll write them all! If you want a good example of what a professional voice will sound like, call our office 972-294-6046.